Returns Policy

We provide a complete, systematic and comprehensive 30-day return system for all global customers purchasing apparel in our store. This policy covers all clothing categories including casual wear, formal outfits, dresses, coats, knitwear and seasonal fashion items, delivering full after-sales protection for every online order. Customers are entitled to apply for return or exchange freely within the valid return window after receiving their packages.

To guarantee successful return approval, all returned garments must maintain original factory condition with zero usage traces. Items must be unworn, unwashed, clean and intact, without stretching, fading, pilling, tearing, staining or unpleasant odor. All original packaging, brand tags, care labels and supporting accessories must be fully returned without loss or damage. Our store reserves the right to refuse returns for items that fail our condition verification standards.

Due to hygiene restrictions and special product attributes, intimate apparel, swimwear, socks and personalized custom clothing are non-returnable and non-exchangeable. All discounted clearance goods and promotional final-sale items are also excluded from return services to maintain unified store sales and after-sales standards.

For returns caused by size incompatibility, style dislike, color difference or unnecessary purchases, customers are responsible for all return shipping and logistics costs. For quality-related issues including manufacturing defects, broken stitching, fabric damage, wrong item delivery and missing accessories, our store will fully cover all return logistics fees and resolve after-sales problems efficiently and professionally.

Once our warehouse completes comprehensive inspection and verification, refunds will be issued within 7 working days to your original payment channel. We support size and color exchange for all eligible standard clothing. We strongly recommend customers contact our online customer service in advance to obtain official return guidelines and standard operating procedures, ensuring smooth after-sales processing and avoiding unnecessary delays or disputes.